Privacy and Communication Policy

Last updated: 20.10.2025

1. Overview

Torrent Truck and Trailer Repair Shop (“we,” “our,” or “us”) values the privacy and trust of our customers. This policy explains how we handle personal information, including communication through phone calls, text messages, emails, and our internal Accur8 management system, as part of our repair and maintenance operations.

2. Information We Collect

We collect and store only the information necessary to perform our services, such as:

– Customer name, company name, phone number, and email address
– Vehicle information (truck and trailer identifiers)
– Service requests, work orders, estimates, and repair history
– Payment and billing details (when applicable)

We do not sell, rent, or share customer information with third parties for marketing or advertising purposes.

3. How We Communicate

Our communication is primarily one-on-one between our personnel and existing customers or carrier maintenance teams. We may contact you by phone, email, text message, or through our Accur8 repair management system, which we use to manage work orders and coordinate repair activities.

We use these methods to:
– Send repair estimates and invoices
– Confirm approvals and service completion
– Provide repair status updates or pickup information
– Respond to customer inquiries or schedule appointments
– Follow up regarding outstanding balances or unpaid invoices when other communication attempts have been unsuccessful

All communication is handled manually by authorized personnel. We do not send automated, marketing, or mass messages.

4. SMS/MMS Service Updates (Consent & Communication)

Torrent Truck & Trailer Repair may contact customers via SMS or MMS strictly for service-related communication. Messages may include repair status updates, photos of work, estimate approvals, parts availability, scheduling or pickup information, safety notices, billing reminders, payment notifications, and maintenance reminders. SMS/MMS messages are never used for marketing or promotional purposes.

How Customers Provide Consent

Customers may opt in to receive SMS/MMS service updates in any of the following ways:

1. Text-In Written Consent (Primary Method)

Customers may opt in by texting REPAIR to (224) 335-9099.
Sending this keyword constitutes written consent to receive service-related text messages from Torrent Truck & Trailer Repair.

After the customer texts REPAIR, staff will manually send a confirmation message:

“Torrent Repair: You agreed to receive SMS/MMS service updates. Msg freq varies. Std msg & data rates may apply. Reply STOP to opt out, HELP for help.”

2. Verbal Instruction Leading to Text-In Consent

When speaking with customers by phone or in person, staff may offer SMS/MMS updates by stating:
“If you want SMS/MMS repair updates and photos, text REPAIR to (224) 335-9099.”
Consent is created once the customer sends the keyword.

3. Contact Form Consent (Online Written Consent)

Customers may also provide written consent when submitting a service request or contact form on our website by checking a consent box. The checkbox includes required disclosures:
• that SMS/MMS service updates may be sent,
• that message frequency may vary,
• that standard message and data rates may apply,
• that customers may reply STOP to opt out and HELP for assistance,
• and a link to this Privacy Policy.

Checking this box counts as written consent.

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Opt-Out and Help Instructions

Customers may reply STOP at any time to unsubscribe from SMS/MMS messages.
Customers may reply HELP or call (224) 335-9099 for assistance.

All STOP and HELP requests are handled manually and honored promptly.

5. Payments and Third-Party Processors

All payments made to Torrent Truck and Trailer Repair Shop are processed securely through Stripe, Inc., a trusted and PCI-compliant payment processor. When making a payment, your billing details (such as credit or debit card information) are transmitted directly to Stripe and are not stored or accessible on our servers or within the Accur8 system. Stripe’s privacy practices are governed by their own policy, which can be viewed at https://stripe.com/privacy. We may retain limited non-sensitive transaction information (such as invoice numbers, payment status, and customer contact details) solely for recordkeeping, accounting, and warranty purposes.

6. Data Protection

We apply appropriate administrative and technical safeguards to protect all customer information against unauthorized access, misuse, or disclosure. Only authorized employees have access to customer data stored within the Accur8 system.

7. Links to Other Websites

Our website may include links to partner sites, such as Stripe or affiliated companies (e.g., Torrent Leasing). These external sites operate under their own privacy policies, and we are not responsible for their data practices.

8. Updates to This Policy

We may update this policy periodically to reflect operational or legal requirements. The most current version will always be available on our website.

9. Contact Us

If you have questions about this Privacy and Communication Policy or wish to update or remove your contact information, please contact us:

Torrent Truck and Trailer Repair Shop
Phone: (224) 335-9099
Email: service@torrentleasing.com
Address: 777 S. Rohlwing Rd. Addison IL 60101